Terms of Service

1. Who you are contracting with

MINETECH PLT, trading as BizBook2U, of 23A, Jalan Pandan Indah 4/6A, Pandan Indah, 55100 Kuala Lumpur, Malaysia. Contact: [email protected] · +6018-358 8798. In these terms "we" and "us" mean MINETECH PLT, and "you" means the business we are building for.

2. Two different services, two different deals

Which section applies to you depends on what you asked us to build. Read the one that fits; if we are building both, both apply.

• A. Websites — a business website or landing page, including one generated from your Google Maps listing. Fixed annual pricing, set out in section 4.
• B. Custom systems and tools — booking, ordering, membership, inventory, internal dashboards, automation. Priced per project and quoted after you have seen it working, as set out in section 5.

3. The free preview — what it is and what it isn't

For both services, we scope your requirement and build a working version at our own cost, then show it to you running on a private link.

• Nothing is payable during this stage. No deposit, no scoping fee, no hourly billing. If you decide not to proceed, there is no invoice and no obligation on you.
• It is a proposal, not a delivery. Until you approve deployment and pay, the work remains ours. We may decline to continue, may limit how many rounds of changes we make before you decide, and may take the preview link down.
• Preview links expire. An unclaimed demo is removed after about 30 days.
• We may decline a request. We are not obliged to build anything, and we do not build sites for unlawful, misleading, or infringing purposes.

4. Websites — price, what's included, renewal

• 1 Year — RM 188 in total for one year.
• 3 Years — RM 500 in total for three years. Nothing further is payable in years two and three; the next renewal is RM 500 for the next three-year term.

Each plan covers hosting and certificate upkeep, the use of one domain as described in section 6, and your own editing access — you can change text, prices, opening hours and photos yourself, with a version history and one-click revert. Prices are the amount payable. We are not currently SST-registered, so no SST is charged.

Your renewal rate is locked to the price you signed up at, for as long as you keep renewing the same plan without a gap. If our price rises later, yours does not. We tell you at least 30 days before a renewal falls due. If you do not renew, the site is taken offline at the end of the term; your files and data stay available for handover on request for 30 days afterwards and are then deleted, except invoice, tax and payment records, which we keep for as long as Malaysian law requires. While an included domain is still in our account we will not use it to impersonate you, to compete with you, or to redirect your visitors to unrelated advertising.

No uptime guarantee is offered. We run the servers and take nightly operational backups, and we fix faults in the service we provide within a reasonable time. Backups are for our operational recovery: they are not an uptime commitment or a guarantee against data loss. We do not offer a service-level agreement.

5. Custom systems — quoted, in writing, before you owe anything

Systems are not sold at a list price, because no two are the same job. The sequence is:

• You describe what you need. We scope it and build a working demo at our cost.
• You look at it. If it is not what you wanted, that is the end of it — you owe nothing.
• If it is, we then quote the build and the ongoing cost, in writing, and you agree it before any work is invoiced. No figure is payable until you have accepted a written quote.
• Anything added after that quote is a change to scope and is quoted separately. We will not do extra work and invoice you for it unannounced.

If a launch date matters to you, say so before the quote is agreed so the deadline forms part of it. We do not commit to a date that has not been agreed in writing.

6. Domains — who the registrant is

This is the term most worth reading carefully, so it is stated flatly.

• The domain included with a website plan is registered to MINETECH PLT and held in our registrar account. You have the use of it for as long as your subscription is active. It is not transferred into your name, and letting the plan lapse does not transfer it to you.
• You can bring your own domain instead. If you register a domain yourself — including a .my or .com.my, which we do not register on your behalf — it stays in your name, we simply point it at the site, and nothing in this section applies to it. If you want to own your address outright, take this option.
• Releasing an included domain to your own registrar costs a one-off RM 80 and ends the subscription for that site. The unused part of your term is not forfeited. On the date we action the release we work it out as: credit = unused days ÷ total days in the paid term × the amount you actually paid for that term, rounded to the nearest sen; amount due = RM 80 − credit. If that is positive we invoice it. If it is zero or less, no invoice is raised and we transfer the balance back to you once you give us your bank details. Worked example: release halfway through a RM 188 annual term and the credit is about RM 94.00 — more than the fee — so nothing is payable and roughly RM 14.00 comes back to you. A registrar transfer lock may delay the transfer itself; it does not reduce the credit.
• Registrar transfers are performed manually and are subject to the registrar's own rules and timing, including any transfer lock that applies to a recently registered domain.

7. Your content, our code, and getting your files

• Your content stays yours — your text, images, logo, product and customer data. You are responsible for having the right to use what you give us, and you keep the copyright in it.
• Once the work is paid for in full, the things built specifically for you are yours. We keep ownership of our own pre-existing and reusable components, templates and tooling, and grant you a permanent, worldwide, fee-free licence to use, host and modify them as part of the delivered work — including letting a different provider maintain it for you. We will not use that ownership to stop you leaving.
• We hand over your files on request. A website we build is ordinary HTML, CSS and images: ask us and we provide those plus your data in an agreed format. There is no self-service export button. To be straight about the limit — our editor, its version history and one-click revert, and the hosting itself are our platform, so they are not part of what transfers unless a quote says so. For a custom system, the quote states whether source code, database schema, deployment instructions and credentials are included; ask for that in the quote if you want it.
• Content taken from a public Google Maps listing to build a preview is used for that purpose only, is shown behind a consent step, and is removed on request.

8. Payment and invoices

We invoice with sequential numbered invoices. Payment is by Malaysian bank transfer with a receipt you upload for review, or through our online payment gateway where enabled. A deployment goes live once payment is confirmed — for bank transfers that means once we have checked the receipt, which is not instant.

9. Suspending or ending the service

• You may choose not to renew, or may end things earlier by releasing the domain under section 6. Unless you release early, the service runs to the end of the term you prepaid — there is no minimum commitment beyond that, and no early-termination penalty. We tell you before a renewal falls due.
• We may suspend or end a site for non-payment after notice, or immediately where the content is unlawful, infringing, or is being used to deceive people. Where we end it for our own convenience, we refund the unused part of the term pro rata.
• Ending the service does not, by itself, transfer an included domain to you — see section 6.

10. Your data

Our Personal Data Protection Notice, in Bahasa Malaysia and English, is the full statement required by section 7 of the Personal Data Protection Act 2010: what we collect and from where, what we use it for, who we disclose it to, whether providing it is obligatory, how long we keep it, and how to access, correct or restrict it. In short: we hold your business and contact details, payment records, and the content of what we build, in order to provide the service. We do not sell your data. You can ask what we hold, ask us to correct it, or ask us to delete it when the service ends — subject to records we are legally required to keep.

11. Confidentiality, and data that belongs to your customers

Each of us will keep the other's non-public business information confidential and use it only to perform or receive the service. That obligation continues after the work ends.

A booking, ordering or membership system holds personal data about your customers, and the roles differ from section 10:

• You are the data user for your customers' data; we process it for you, on your documented instructions, and not for our own purposes.
• We limit access to staff who need it, keep the infrastructure and subprocessors we use for your system on record, and will tell you without undue delay if we become aware of a personal data breach affecting it, with what we know and what we are doing.
• On request at any time, and on termination, we return or securely delete that data in line with section 9.
• You are responsible for having a lawful basis and your own PDPA notice for the data you collect from your customers through the system.
• Do not put live personal, payment or confidential data into a free preview or demo. A demo is for evaluation and is not set up with production safeguards. Use test data until the production system is agreed.

Anything specific to your project — subprocessors, retention, security measures, audit — is recorded in the quote you accept, which prevails over this section where it is more specific.

12. Limits

We do our work with reasonable care and skill. Neither of us is liable to the other for indirect or consequential loss, or for loss of profit or revenue. Our total liability arising from a service is capped at the fees paid or payable for that service during its current contracted term — not a trailing twelve months, which on a three-year plan or during a free preview could otherwise mean nothing at all.

That cap does not apply to fraud or wilful misconduct, to death or personal injury caused by negligence, to a breach of the confidentiality obligations in section 11, to our obligations under the Personal Data Protection Act 2010, or to anything else the law does not allow to be limited.

We do not provide legal, tax or accounting advice. In particular, we do not sell, and do not claim any certification for, an LHDN MyInvois product. Whether e-Invoice rules apply to your business, and from when, is a matter for you and your tax agent.

13. Which document wins, changes, and the law that applies

Order of precedence. These terms form part of every order and accepted quote. Where documents disagree, the more specific one wins, in this order: (1) the scope or quote you accepted in writing, (2) your order confirmation, (3) these terms. Marketing material, blog articles and anything said in conversation do not override an accepted quote — if something you were told is not in the quote, get it added before you accept.

Operational decisions. Where these terms leave a judgement to us — what counts as a fault in our service, whether a change is within an agreed scope, when content is unlawful or deceptive — we make that call reasonably and in good faith, and we will explain our reasoning if you ask. That is a decision made in the first instance, not a final word: nothing here removes your right to dispute it or to take it to a court.

Changes. We may update these terms. The version that applies to you is the one shown and accepted when you accepted a quote or renewed; a later change does not alter a term already running unless we both agree. Material changes will be told to you rather than quietly published.

Other. Formal notices go to the email address on your accepted order. We will each try in good faith to resolve a dispute for 14 days before starting proceedings. If a provision turns out to be unenforceable, the rest stands. Not enforcing something straight away does not waive it. Sections 7, 10, 11, 12 and this section survive the end of the agreement. These terms are governed by Malaysian law, and the Malaysian courts have jurisdiction.

14. Talk to us first

If something here does not match what you were told, tell us — that is a mistake on our side and we will fix it. [email protected] · +6018-358 8798.